Return & Exchange Policy
Return & Exchange Policy
Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival.
Online Purchase Return
Items delivered by Standard Shipping that were received damaged or have a manufacturers defect:
if you received your order by Ground Shipping and the merchandise was damaged in shipping or if you wish to return it, please call customer care within 72 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any. Please note, return shipping fees apply. In many cases, we can provide you with replacement parts and service as needed.
Return Requirements
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be:
(1) in new/unused condition
(2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the No-Hassle Delivery + Assembly or Free Doorstep Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees may apply.
(1) in new/unused condition
(2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the No-Hassle Delivery + Assembly or Free Doorstep Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees may apply.